Frequently Asked Questions

We understand that some guests may have concerns regarding COVID-19 and vaccination status. However, at this time, we are not requiring proof of vaccination to enter Lowkey Garden Lounge. Please keep in mind that guidelines and mandates may change in the future, so we encourage guests to stay informed and adhere to current regulations for the safety of all patrons and staff.

Wearing a mask is optional. While we do not require our guests to wear masks, we respect and support individual preferences and choices regarding safety measures.

To enter Highkey Rainforest Rooftop, guests must be 21 years old or over. We use ID scanners to verify age and identity. Acceptable forms of identification include a valid physical state ID, passport, or military ID. Screenshots, pictures, or school IDs will not be accepted under any circumstances.

While walk-ins are welcome, we highly recommend making a reservation beforehand to guarantee accommodations. Fridays through Sundays tend to fill up quickly, so we advise making reservations at least two weeks in advance to ensure availability.

We have recently changed our deposit structure. We no longer require deposits for tables under 8 guests. However there is a $20 charge per person if the party does not arrive or cancel their reservation.

As of this moment our regular nights do not require any cover charge. 

If a deposit is required to book a reservation, the following forms of payment are accepted: Zelle, CashApp or through our booking platform SevenRooms. We do not collect credit card information over the phone. 

When you make a reservation, seating will be provided for the number of guests that you select. However, please note that adding guests to a reservation is not possible without speaking to a reservationist, and seating for larger parties may not be guaranteed. Our reservationist will provide you with all the necessary details when you make your reservation. If you arrive with more guests than your reservation specifies, entrance will be at the discretion of our front door personnel and management.

If you are running late for your reservation, please take into consideration that we have a 15 minute grace period. However, we cannot guarantee that your table will be available if you arrive after the grace period. In such cases, you will be placed on our waitlist and we will accommodate you when possible, but seating cannot be guaranteed. It's important to note that lateness does not extend your 2-hour seating limit. We kindly ask that you also consider parking in the area when planning your arrival. There are various parking garages around the area. 

We do not allow any headwear to be worn inside our venue due to security measures. However, we offer a complimentary hat-check service if you need to store your hat during your visit.

To ensure a memorable and enjoyable experience, we kindly request that all visitors comply with our dress code guidelines at Highkey Rainforest Rooftop. Our dress code is smart casual. We kindly ask you to avoid wearing excessively casual or athletic wear, including sweatpants, athletic jerseys or pants, hoodies, hats, offensive clothing, exposed undergarments, slippers, flip flops, slides, cut-off shirts, tank tops, work boots, and baggy or torn clothing.

For men, we require a collared shirt, which may include a tennis or polo shirt, or a button-down shirt. Sportswear is not permitted.

For women, we encourage you to dress up a bit with cocktail attire and heels. Sportswear is not allowed.

Final admission is at the discretion of our front door personnel and management.

If your party exceeds 8 guests, please contact a reservationist at 332-250-4938 or by email at rsvp@highkeyrooftop.com. For parties larger than 20 guests, please contact our event specialist at events@highkeyrooftop.com.