Frequently Asked Questions
How old do I have to be to get in?
Is a deposit required to make a reservation?
How old do I have to be to get in?
Guests must be 21 or older to enter Highkey Rainforest Rooftop.
We verify age and identity using ID scanners. Accepted forms of identification include a valid physical state ID, passport, or military ID. Please note that screenshots, photos, and school IDs will not be accepted.
Is a reservation required?
Is a deposit required to make a reservation?
How old do I have to be to get in?
While walk-ins are always welcome, we highly recommend making a reservation to secure your reservation.
Fridays through Sundays tend to fill up quickly, so we suggest booking at least two weeks in advance to ensure availability
Is a deposit required to make a reservation?
Is a deposit required to make a reservation?
Is a deposit required to make a reservation?
Reservations for up to 10 guests can be made directly on Resy and do not require a deposit.
For parties larger than 10 guests, a deposit is required. Deposit amounts vary depending on the size of the party.
Is there a cover charge?
Is seating guaranteed for my whole party?
Is a deposit required to make a reservation?
As of this moment our regular nights do not require any cover charge.
Is there a cancelation or no-show fee?
Is seating guaranteed for my whole party?
Is seating guaranteed for my whole party?
Cancellations made less than 24 hours in advance - or no-shows - will incur a $20 per person fee.
Cancellation fees are non-refundable.
Is seating guaranteed for my whole party?
Is seating guaranteed for my whole party?
Is seating guaranteed for my whole party?
When you make a reservation, seating is reserved for the exact number of guests specified.
If you need to add guests, please email us.
Adding guests without prior notice isn’t possible, and seating for larger parties may not be guaranteed.
Please note that if you arrive with more guests than your reservation allows, entry will be at the discretion of our front door staff and management.
What if I'm running late for my reservation?
What if I'm running late for my reservation?
What if I'm running late for my reservation?
If you are running late for your reservation, please take into consideration that we have a 15 minute grace period. However, we cannot guarantee that your table will be available if you arrive after the grace period. In such cases, you will be placed on our waitlist and we will accommodate you when possible, but seating cannot be guaranteed. It's important to note that lateness does not extend your 2-hour seating limit. We kindly ask that you also consider parking in the area when planning your arrival. There are various parking garages around the area.
Do you have a dress code policy?
What if I'm running late for my reservation?
What if I'm running late for my reservation?
To maintain a fun and elevated atmosphere for all our guests, we kindly ask everyone to adhere to our smart casual dress code at Highkey Rainforest Rooftop.
Please avoid overly casual or athletic wear such as sweatpants, jerseys, hoodies, hats, offensive clothing, exposed undergarments, slippers, flip flops, slides, cut-off shirts, tank tops, work boots, and excessively baggy or torn clothing.
Final admission is at the discretion of our door staff and management. Thank you for your understanding and cooperation!
What time are your brunch hours?
Do you remain open during rainy or cold weather conditions?
What time does the kitchen close?
We serve brunch every
Saturday and Sunday from 12 PM to 6 PM.
Please note that the last brunch seating is at 4:30 PM.
What time does the kitchen close?
Do you remain open during rainy or cold weather conditions?
What time does the kitchen close?
Our kitchen closes at 2 AM on Fridays and Saturdays, and at 12 AM Sunday through Thursday.
Do you remain open during rainy or cold weather conditions?
Do you remain open during rainy or cold weather conditions?
Do you remain open during rainy or cold weather conditions?
Our venue is suitable for all seasons as we enclose our space during winter and provide protection during extreme weather.
What items are prohibited inside the venue?
Is it possible to modify a reservation after it has been made, including adding extra guests?
Do you remain open during rainy or cold weather conditions?
To ensure the safety of all our guests, we conduct bag searches to check for any prohibited items. These items may include, but are not limited to: big purses or bags, vapes, medications, excessive jewelry, weapons, mace spray, illegal drugs, marijuana paraphernalia, lighters or matches. Please note that any prohibited items will not be allowed on the premises. We appreciate your cooperation in helping us maintain a safe and secure environment for all.
Is it possible to modify a reservation after it has been made, including adding extra guests?
Is it possible to modify a reservation after it has been made, including adding extra guests?
Is it possible to modify a reservation after it has been made, including adding extra guests?
To make changes to your reservation, you can either use the link provided to you via email from Resy or reply to the automatic text message sent by Resy.
Please note that any modifications are subject to availability, and our team will do their best to accommodate your request but cannot guarantee it.
If you need to add guests to your reservation, please email rsvp@highkeyrooftop.com
Is the 18% auto gratuity added to the bill considered a tip?
Is it possible to modify a reservation after it has been made, including adding extra guests?
Is it possible to modify a reservation after it has been made, including adding extra guests?
We have an Auto Gratuity policy in place to ensure that all staff members who contributed to your experience are recognized and compensated accordingly.
Please note that the Auto Gratuity is not designated solely for your server, but is shared among the entire team. If you wish to provide an additional tip for your server directly, you may do so by adding it in the designated section on your receipt or by giving cash.
Thank you for your understanding.
May I bring decorations, including balloons?
Are outside cakes or cupcakes allowed in the venue?
Are outside cakes or cupcakes allowed in the venue?
Certainly, you are welcome to bring balloons and light decorations to our venue without incurring any additional charges. However, please note that we strictly prohibit any confetti or signage to be taped to our walls or décor. In the event of any damage resulting from the use of sticky tape or confetti, a cleanup fee will be charged accordingly.
Are outside cakes or cupcakes allowed in the venue?
Are outside cakes or cupcakes allowed in the venue?
Are outside cakes or cupcakes allowed in the venue?
Our venue charges a cake fee of $25 for any cakes or cupcakes that are brought into the venue. This fee will be included in the final bill. Please note that we cannot be held responsible for any cakes or cupcakes left behind, as they will be discarded at the end of the day.
Does the venue have a lost and found section?
Are outside cakes or cupcakes allowed in the venue?
Does the venue have a lost and found section?
Please note that Highkey Rainforest Rooftop is not responsible for any lost, damaged, or unattended personal items.
If you believe you’ve misplaced something during your visit, please email us at info@highkeyrooftop.com to report it.
Our team will do our best to assist you in locating your belongings.
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YES WE ARE OPEN EVERY DAY AND WE HAVE DAILY DEALS!
Enjoy Happy Hour at the bar!
Monday–Thursday | 5 PM – 7 PM
Friday | 3 PM – 6 PM